NASCAR has perception problems – with fans, with the media (especially its own), and with the mainstream. It’s something I’ve written about twice (here and here). After spending what I’m sure was a lot of money on consultants, I think NASCAR finally believes it too – and they’re doing something about it.
This week they announced the reorganization of their communications department. According to Sports Business Journal:
Members of the communications team will be embedded in other departments, such as consumer, brand and corporate marketing, in an effort to broaden and help NASCAR’s communications efforts evolve both inside the sanctioning body and with the sport’s teams, tracks and sponsors.
What this means is NASCAR is going to be adding more PR people, what SBJ said could be 20 to the existing department of about 25, and hiring a chief communications officer. Among other things, this will, in theory, allow them to do a better job of shifting and crafting a more positive narrative for the sport. And lets be honest, the narrative has gotten away from them.
Right or wrong, we’re entrenched in a media environment that focuses heavily on the negative. I personally believe this has been the main contributing factor to the malaise among NASCAR fans – as Ed Hinton put it, NASCARmyalgia.
With the amount of negative coverage (and seemingly no coherent communications strategy from NASCAR), fans are just feeling down on the sport. There really isn’t one explanation either. I refer you back to the Ed Hinton article. Pretty much all of the comments on the NASCAR PR story on SceneDaily.com went a little like this: “The product stinks. We don’t need NASCAR to spin things for us.” It sounds good to say, but I’m not sure what there is to improve about the product (no one really articulated that). Maybe make the car look better? Shorten races?
I’m really at a loss for what’s so bad right now. I think a lot of people are. I certainly see issues, but I understand there have and always will be things wrong with NASCAR (just like every other sport). Nothing’s perfect. What I think we can improve on is how we talk about the sport.
For all NASCAR hopes to accomplish with this reorganization I think changing that conversation has got to be one of the top priorities. NASCAR is presenting a good product week in and week out, but if people aren’t seeing it, or interested in it, it really doesn’t matter.
We’ll see in the coming seasons whether this actually makes a difference, but it’s interesting to see how NASCAR is trying to improve things.
Oh, and if you need a job it sounds like NASCAR will soon be hiring…
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